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FAQ

Concerning: My Order
How long does it take to shipping my order?

The item will be made within 21 business days from the time of payment and will be sent by insured shipping with no extra charge.
Our default shipping process takes 4-7 business days to most destinations worldwide; you can upgrade to Fast Ship that takes 1-2 business days, available at checkout.

Can I cancel an order?

You can cancel an order. However, you must cancel the order as soon as possible. Your order will be processed in a maximum of two days, but it will likely be treated earlier. After that, your order will be entered into the working process, and you will not be able to cancel it. Once the order has been completed and shipped, if you want to cancel it, you can only do so by going through the usual returns procedure. To cancel an order, you need to send an email to teamsupport@motherofdiamond.com and our support team will guide you.

How do I check the status of order?

You can check the status of your order by logging into your account, and clicking Orders. During the process, you will get detailed information to your email.

Concerning: Payment
Can I pay with credit card?

Currently, you can only pay by credit card using our check out.

 

Why is my credit card not being accepted?

Ensure that you are typing the number and expiry date correctly. If all of these things are accurate, and your card is still declined, check your balance with your financial institution. If you have confirmed all the details and are still unsuccessful, you can contact us by email at teamsupport@motherofdiamond.com, and we will try to find any solution to make you satisfied.

Do you accept international credit cards?

Yes, We accept all Visa, MasterCard, Directs and American Express Cards.

Concerning: Shipping
Can my shipping address be different from my billing address?

Yes.

How do I know what my shipping charges are?

After you have entered your address details during checkout, you will be shown the pricing breakdown for the products you are ordering. This analysis will include all of the costs associated with your purchase. This involves the cost of shipping. All our shipping costs are free, except special shipments.

Can I get my order faster than 14-21 days?

More than that. We update you by e-mail at any status during the order, and therefore if the products you ordered are in stock, you will receive an email that the products have been sent earlier to you.

Do you issue tracking numbers?

You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number it depends on the shipping provider.

Do you ship internationally?

Currently, we ship to most countries around the world. If your country is not on the list on the checkout page, you can contact with our team support by email to teamsupport@motherofdiamond.com, and we will find a solution.

Do you ship to APO/FPO?

No, we need a signature proof of delivery. But the solution is that you can provide a different shipping address

Concerning: Returns
What is your returns policy?

Satisfaction Guaranteed: 14 days return policy

We are confident that our high-quality jewelry will be appropriate for you. This is why all of our products on our website come with a 14-day return policy.

At Alitajewels.com, we help you choose fine diamonds and jewelry that you´ve set your heart on and make sure your expectations are met or exceeded. All diamonds and jewelry sold by Alitajewels.com are genuine, reliable and of a consistently high quality and value. However, if, for any reason, you are not satisfied with your order, you can return it within 14 days of receiving it for a full refund or exchange.

If you would like to return an order, you can do so. If you get your order, and the order is defective upon receipt of it, you can apply for an RMA (Return Merchandise Authorization). If you get your order, and you were sent the wrong products, you may request an RMA. In either of these situations, you can return the product for a replacement at no cost to you. You can see the full conditions on the page Terms and Condition.

If you receive the product and you do not want it or have changed your mind about it, you can do so. However, you will incur the return shipment cost. To return an order or part of order, you must request an RMA by sending us Email to teamsupport@motherofdiamond.com.

Regardless of the reason for the return, please note that returns are only accepted up to and including two (2) days after receipt of the order.  For the purpose of this returns policy, order receipt will be defined as the documented delivery date of your order.

Who pays to ship for RMA products?

If the product you received is not the product you ordered or defective, we pay the cost of returning the item. If the product is returned for any other reason, you incur the cost of the return.

If you received the wrong product or received a defective product, we will pay for return shipping on that product only. Once we have received the defective product, it will be replaced with an identical product at no cost to you. If you received the wrong product, once we receive it, we will send you the correct product at no cost you charge. To return an item, you must have a Return Merchandise Authorization (RMA).

How do I get an RMA?

To get an RMA, you can send an email to our teamsupport@allincollection.com. Upon reviewing your request, you will be granted an RMA. If your request fulfills the requirements for a full refund, you will not have to pay return shipping. If your request does not satisfy these demands, you incur the costs of returning order shipping.

What address do I send returns to?

The return address comes with the RMA. Make sure you ship the product to the right return address. Return shipping is only paid for orders returned to the correct address.

Concerning: Privacy and Security
Consent

You will be prompted to divulge any sensitive information we collect (your address, your Email address), and it is your decision to do so when you create an account or complete a transaction. We will not email you to solicit your credit card information, address, or any other sensitive information about you. If you receive an email requesting this information, do not respond with your information. You only have to submit this information at the time you create an account and complete an order, on our secure site. If you are skeptical about a request for information, do not submit it until you are certain of its purpose.

What does this policy cover?

This policy covers consent, the kind of information we collect, how we use that information, which has access to it, and the security of your information.

What information do we collect?

We only collect information that you submit. You provide information to us on three occasions:

  1. When you create an account, you are prompted for your address and other personal information.
  2. When you update the information in your account, the information we have about you is updated.
  1. Payment is made through a PayPal account, so we are not exposed to the payment method you enter. In the future, you can also pay by credit cards on our website, so when you complete an order, you are prompted for your credit card information. An order cannot be completed without a valid credit card. This is the only time you will be asked to provide your credit card.
Do we share the information we collect?

We have a very strict policy against any violation of your privacy. To that end, we do not share, sell, or otherwise distribute your information to any other companies or individuals that are not involved in fulfilling your order. We are as concerned about your privacy and the security of your personal information as you are.

We do not disclose the details of the customer to third parties, but it is possible that we will use the client details in our other sites that are included in AlitaJewels.com.

Who has access to the information we collect?

Only those people who need to see your information to fulfill your order have access to your information.

How do we use the information we collect?

We use the information we collect for one purpose:
The information you submit to us is used to complete your order. Without this information, we are unable to fulfill your order. We do not collect any information about you that is not necessary to provide you with exemplary service.

For the purpose of posting and exposing a particular product (from details of all our sites) you will be exposed to information that may reach you within the brand AlitaJewels.com

Is the information we collect secure?

Yes. We use 128-bit SSL encryption for all information you submit to us. All transactions are completed over a secured connection. Only you and AlitaJewels.com access any information exchanged over that connection. You can tell if the page you are on is secure by looking at the URL. If it begins with HTTPS:// instead of HTTP://, then the page is safe, and you can see there is a picture of a lock, then the page is secure.

Concerning: Problems and Support
Can I replace a lost invoice?

You can obtain your invoice and other order information by sending us an email to teamsupport@motherofdiamond.com with your request, and we will be glad to provide it.

What do I do if I have a problem with my order?

The answer to this question depends on some factors.
If the problem is that your product is not what you ordered, or is defective, you can return the product.

If the problem is a technical issue you are experiencing with the product, contact us at teamsupport@amotherofdiamond.com and our team support will help you.

If the problem is that you do not want your order anymore, you can return the product, but you will incur the return shipping and tax charges.

If your problem is different than any of these, contact us by email at teamsuprt@motherofdiamond.com

Concerning: Diamonds & Jewelry
ARE THE ENHANCED COLORED DIAMONDS NATURAL?

Natural diamonds that enhance color processing and simulate the conditions in nature for creating fancy color diamonds.

DO WE PROVIDE A CERTIFICATE FOR THE JEWELRY?

Yes.

OTHER
YOUR OWN PERSONAL FAQ AND REQUESTS

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